TERMS & CONDITIONS

These Terms govern all services provided by Relief Roofing LLC ("Contractor," "Company," "we," "us," or "our") to the property owner or authorized representative ("Client," "Customer," "Owner," or "you"). By accessing our website at www.reliefroofingga.com, contacting us, signing a proposal, approving an estimate, paying a deposit, or authorizing work to begin, you agree to be bound by these Terms. If you do not agree, please do not use our services or website. Relief Roofing LLC provides residential exterior services only, including: roofing replacement and repair; gutter replacement and repair; window replacement and repair; door replacement and repair; siding replacement and repair; and related exterior construction services.

IMPORTANT NOTICES TO THE OWNER

NOTICE OF THE OWNER'S RIGHT TO CANCEL

YOU, THE BUYER, MAY CANCEL THIS TRANSACTION AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE OF THIS TRANSACTION. SEE THE ATTACHED NOTICE OF CANCELLATION FORM FOR AN EXPLANATION OF THIS RIGHT.

NOTICE OF CONTRACTOR'S RIGHT TO RESOLVE CONSTRUCTION DEFECTS (O.C.G.A. § 8-2-41)

GEORGIA LAW CONTAINS IMPORTANT REQUIREMENTS YOU MUST FOLLOW BEFORE YOU MAY FILE A LAWSUIT OR OTHER ACTION FOR DEFECTIVE CONSTRUCTION AGAINST THE CONTRACTOR WHO CONSTRUCTED, IMPROVED, OR REPAIRED YOUR HOME. NINETY DAYS BEFORE YOU FILE YOUR LAWSUIT OR OTHER ACTION, YOU MUST SERVE ON THE CONTRACTOR A WRITTEN NOTICE OF ANY CONSTRUCTION CONDITIONS YOU ALLEGE ARE DEFECTIVE. UNDER THE LAW, A CONTRACTOR HAS THE OPPORTUNITY TO MAKE AN OFFER TO REPAIR OR PAY FOR THE DEFECTS OR BOTH. YOU ARE NOT OBLIGATED TO ACCEPT ANY OFFER MADE BY A CONTRACTOR. THERE ARE STRICT DEADLINES AND PROCEDURES UNDER STATE LAW, AND FAILURE TO FOLLOW THEM MAY AFFECT YOUR ABILITY TO FILE A LAWSUIT OR OTHER ACTION.

MECHANIC'S AND MATERIALMAN'S LIEN NOTICE (O.C.G.A. § 44-14-361)

UNDER GEORGIA LAW, CONTRACTORS, SUBCONTRACTORS, AND SUPPLIERS WHO PROVIDE LABOR OR MATERIALS FOR IMPROVEMENTS TO REAL PROPERTY MAY FILE A MECHANIC'S AND MATERIALMAN'S LIEN AGAINST THE PROPERTY IF THEY ARE NOT PAID.

1. Scope of Work

1.1 Relief Roofing LLC agrees to provide labor, materials, equipment, and supervision necessary to complete the work described in the written proposal or estimate (the "Work"). The scope of work is strictly limited to items specifically listed in the approved estimate or contract. Any work not explicitly described in the written scope shall be considered additional work and may require a written change order and additional payment.1.2 The Work shall be performed in a workmanlike manner, in compliance with applicable building codes, manufacturer installation specifications, and industry standards.1.3 Exclusions from Scope. Unless expressly itemized in the written estimate, the following are outside the scope of the Work and are not included in the Contract Price: structural design, engineering, or framing repair beyond incidental replacement in kind; electrical, plumbing, or HVAC work; interior finish work of any kind, including drywall, trim, paint, and blinds; mold, asbestos, or lead abatement; site grading, drainage design, or foundation work; correction of pre-existing code violations not created by the Work; and painting of any surface other than factory-finished materials supplied by Contractor.1.4 Structural Work Limitation. Contractor performs exterior specialty trade work. Contractor does not perform structural repair, structural modification, or engineering services. If, during the course of the Work, Contractor discovers a condition affecting the structural integrity of the Property, including but not limited to compromised load-bearing framing, header failure, foundation movement, or truss damage, Contractor will stop work in the affected area, notify the Owner in writing, and refer the Owner to a licensed general contractor or a licensed professional engineer. Evaluation and correction of such conditions are the Owner's responsibility and at the Owner's expense. Any resulting delay extends the schedule without penalty to Contractor.

2. Change Orders & Additional Work

2.1 Construction projects may reveal conditions not visible during initial inspection, including rotten or deteriorated roof decking, deteriorated wall sheathing, damaged studs and framing, rotten sills, headers, or trim, structural deficiencies, improper flashing or ventilation, mold or water damage, termite or pest damage, hazardous materials, and code compliance upgrades. Any additional work required will be documented through a written change order and may affect project cost and timeline.

2.2 Verbal authorizations are not binding on Contractor. No change order is effective until signed by both parties, except as provided in Section 2.3.2.3 Emergency Conditions. Contractor reserves the right to perform necessary emergency repairs, and to install temporary weather protection, if unsafe conditions or imminent risk of property damage are discovered. Contractor will notify the Owner as soon as reasonably practicable and will document such work by change order thereafter. Reasonable costs of emergency stabilization are payable by the Owner. 2.4 Owner Delay in Authorizing Change Orders. If Contractor presents a change order and the Owner does not respond in writing within two (2) business days, Contractor may demobilize from the Property. The Owner is responsible for remobilization costs and for any damage arising from prolonged exposure of the structure during the period of delay.

3. Estimates & Pricing

3.1 Estimates are based on information available at the time of inspection. Final pricing may be subject to change if unforeseen conditions are discovered during the course of work. Clients will be notified of any material changes before work proceeds.3.2 All estimates provided by Relief Roofing LLC (d/b/a Relief Roofing & Exteriors) are valid for thirty (30) calendar days from the date the estimate is issued to the customer. After this 30-day period, the estimate is considered expired and is no longer binding. Relief Roofing LLC reserves the right to revise pricing on any expired estimate to reflect current material costs, labor rates, and market conditions at the time of re-engagement. Acceptance of an expired estimate does not constitute a binding agreement; a revised estimate must be issued and accepted in writing by both parties before work may be scheduled or commenced.3.3 Material Price Escalation. If, between the date this Agreement is executed and the date materials are ordered or delivered, the price Contractor pays for any material component increases by more than ten percent (10%), or if a tariff, duty, surcharge, or supplier price adjustment is imposed on any material component, Contractor may pass through the documented increase to the Owner by written change order supported by supplier documentation. The Owner may, within three (3) business days of receiving such a change order, elect to terminate the affected portion of the Work, in which case Sections 5 and 6 govern.3.4 Allowances. Any line item designated as an allowance is an estimate only. Actual cost above the allowance is billed to the Owner by change order; actual cost below the allowance is credited.

4. Unit Pricing for Concealed and Additional Conditions

The following unit prices apply to concealed damage and additional work discovered during the course of the Work. Contractor will document affected quantities with photographs, will present a written change order, and will obtain the Owner's written authorization before performing the work. Contractor will not proceed without the Owner's prior permission except as provided in Section 2.3.

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Roof decking, OSB, first two (2) sheets included at no cost

Roof decking, OSB, each additional sheet $75.00 installed

Roof decking, OSB, where spray foam insulation is bonded to the deck (all sheets, including the first two) $149.00 per sheet installed

Fascia board removal and replacement $12.00 per linear foot

Wall sheathing, OSB or plywood $3.5 per sqft installed

Wall framing / stud replacement $18 per linear foot

Exterior trim replacement (non-fascia) $14 per linear foot

Soffit replacement $18 per linear foot

House wrap / weather resistive barrier (where not included in base scope) $50 per square

Remobilization following Owner-caused delay (48 hours or more) $450 per occurrence

Interior Window Trim Replacement $40 per piece of trim

Concealed window opening repairs (if required) $150 per effected structural component + material cost

4.1 Spray Foam Insulation. If spray foam insulation is present on the underside of the roof deck, Relief Roofing LLC cannot provide any OSB free of charge, as the spray foam bonds directly to the decking and prevents standard removal and disposal. In such cases, every sheet of OSB installed, including the first two sheets otherwise provided at no cost, will be charged at the rate stated above.4.2 Concealed Fascia. Fascia boards are frequently concealed behind gutters, drip edge, trim, or gutter aprons and may not be visible during the initial inspection. If, during the course of work, including the removal or replacement of gutters, Relief Roofing LLC discovers that fascia is rotten, deteriorated, or otherwise damaged such that it must be removed in order to properly secure or reinstall gutters, the removal and replacement of such fascia shall be treated as additional work under Sections 2 and 12.4.3 Concealed Wall Conditions. Siding removal frequently reveals deteriorated sheathing, damaged framing, prior improper installation, missing or failed weather resistive barrier, and moisture damage. These conditions cannot be assessed prior to removal and are not included in the Contract Price unless specifically stated.

5. Payment Terms

5.1 Schedule of Payments. Payment terms are set forth in the estimate or contract. For multi-trade projects, payment is made in progress draws tied to trade milestones. Unless otherwise stated in writing:

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Execution of Agreement (deposit) 50%

Release of special-order materials to production (windows, doors, siding)

100% within 30 days of material order pick-up

Substantial completion of roofing scope 0%

Substantial completion of siding and trim scope 0%

Substantial completion of window and door scope 0%

Substantial completion of gutter scope 0%

Final payment upon Substantial Completion of all Work, less Punch List Retainage Balance

5.2 Punch List Retainage. The Owner may withhold from final payment an amount equal to one hundred fifty percent (150%) of the reasonable value of documented, itemized punch list items, not to exceed five percent (5%) of the Contract Price. The Owner shall deliver a written punch list within three (3) business days of Substantial Completion. Items not identified in that punch list are waived as a basis for withholding payment and are addressed, if at all, under the warranty in Section 19. Retainage is due within five (5) business days of Contractor's completion of the listed items.5.3 Substantial Completion Defined. "Substantial Completion" of a trade scope means that the Work within that scope is sufficiently complete that the affected portion of the Property is weathertight and can be used for its intended purpose, notwithstanding minor items of correction or adjustment. Passing of a required building inspection, or the Owner's occupancy or use of the completed Work, is conclusive evidence of Substantial Completion of the affected scope. Substantial Completion is not conditioned on completion of punch list items.5.4 Late Payment. Balances unpaid after ten (10) days from the invoice or completion date will incur a late charge of one and one-half percent (1.5%) per month simple interest (eighteen percent (18%) per annum) on the outstanding balance until paid in full.

5.5 Attorney's Fees. If any amount due under this Agreement is collected by or through an attorney at law after maturity, the Owner shall pay Contractor's attorney's fees in the amount of fifteen percent (15%) of the principal and interest owing, together with court costs and collection agency fees, as provided by O.C.G.A. § 13-1-11. Contractor shall give the Owner written notice that this provision will be enforced, and the Owner shall have ten (10) days from receipt of that notice to pay the principal and interest without attorney's fees.5.6 Suspension for Non-Payment. Relief Roofing LLC reserves the right to suspend or discontinue work in the event of non-payment. Time lost to suspension extends the schedule without penalty to Contractor, and remobilization costs are payable by the Owner.5.7 Payment Method. Payment shall be made by check payable to "Relief Roofing LLC," or by another method mutually agreed in writing. Do not make checks payable to any individual.5.8 Warranty Contingency. The workmanship warranty in Section 19 is conditioned upon payment of the Contract Price in full.

6. Cancellation, Restocking, and Special-Order Materials

6.1 Three-Day Right of Cancellation. Nothing in this Section limits the Owner's right to cancel this transaction under the Notice of the Owner's Right to Cancel above. If the Owner cancels within that period, all payments made by the Owner will be returned within ten (10) business days of Contractor's receipt of the cancellation notice, no cancellation fee or restocking fee will be assessed, and any security interest arising out of the transaction will be cancelled.6.2 Cancellation After the Rescission Period. If the Owner cancels this Agreement after the rescission period has expired and after materials have been ordered, a restocking fee equal to fifteen percent (15%) of the total contract price will be assessed, covering material return costs, supplier restocking charges, and administrative expenses.6.3 Special-Order and Custom Materials. Windows, doors, siding, and trim manufactured, cut, or finished to the Owner's specified size, color, style, or grille pattern are non-returnable and carry no supplier restocking credit. Once such materials have been released to production, that portion of the Work is non-cancellable. If the Owner cancels after release to production, the Owner is liable for one hundred percent (100%) of the cost of the special-order materials, plus any mobilization and administrative costs already incurred, in lieu of the restocking fee in Section 6.2.6.4 This Agreement may not be cancelled once work has commenced except by mutual written agreement signed by both parties. Relief Roofing LLC reserves the right to recover any costs already incurred prior to cancellation, including labor performed, materials delivered, permit fees, dumpster fees, and equipment rental.

7. Scheduling & Weather Delays

7.1 Project schedules are dependent on weather conditions, material availability, permit approvals, inspection scheduling, and crew availability. Relief Roofing LLC does not guarantee start or completion dates, and delays due to weather or circumstances beyond the Contractor's control shall not constitute a breach of contract.7.2 Time Not of the Essence. Time is not of the essence with respect to any completion date unless separately agreed in writing and supported by additional consideration. Contractor is not liable for consequential damages, relocation costs, lodging, or loss of use arising from delay.7.3 Lead Times and Backorders. Manufacturer lead times for windows, doors, and siding are estimates provided by the supplier and are outside Contractor's control. Supplier delay, backorder, discontinuation, and shipping damage are excusable delays that extend the schedule without penalty to Contractor.

8. Owner Authority, Title, and Approvals

8.1 Authority. The Owner represents and warrants that the Owner holds legal title to the Property, or is the duly authorized agent of all record owners, and has full authority to enter into this Agreement and to authorize the Work. If title is held by more than one person, all record owners shall execute this Agreement. If the Property is held in a trust, LLC, or other entity, the signatory represents that they are authorized to bind that entity.8.2 Mortgage and Encumbrances. The Owner represents that the Property is not subject to any pending foreclosure, bankruptcy proceeding, or transfer of title. The Owner shall notify Contractor in writing of any such event immediately.8.3 HOA and Architectural Review. Where the Property is subject to a homeowners association, architectural review committee, historic district, or similar covenant, the Owner is solely responsible for obtaining all required approvals of product, profile, color, style, and grille pattern before materials are ordered, and for providing Contractor with written evidence of approval. Contractor is not responsible for fines, removal, replacement, or rework arising from the Owner's failure to obtain approval or from an approval later revoked. Rework required by an association is additional work chargeable by change order. 8.4 Color, Profile, and Material Match. The Owner is responsible for final selection and written approval of all colors, profiles, and finishes. Contractor does not warrant an exact match between new materials and existing brick, stone, masonry, painted surfaces, or previously installed materials remaining on the Property. Manufacturers produce materials in dye lots and production runs that vary in shade; variation between lots, between production runs, and between samples or photographs and installed product is normal and is not a defect. If a specified product is discontinued or unavailable, Contractor may substitute a product of equal or greater quality upon the Owner's written approval.

9. Customer Responsibilities

9.1 The Customer agrees to: provide safe and unobstructed access to the property and to all work areas; provide access to water and electrical power; remove vehicles and personal property from the work area; protect fragile landscaping or outdoor decorations; remove or protect wall hangings, shelving, and fragile items on interior walls adjacent to the work area; and secure pets and children away from the work area. Relief Roofing LLC is not responsible for damage to items left within construction zones.9.2 Attic Ventilation. Relief Roofing LLC shall not be liable for any damage to the roofing system, roof decking, structural components, or interior of the property arising from inadequate attic ventilation, including but not limited to: heat buildup resulting from insufficient air intake, condensation or moisture accumulation caused by blocked, covered, or improperly installed intake vents, or insulation installed in a manner that obstructs soffit or intake ventilation. It is the sole responsibility of the property owner to ensure that attic ventilation and insulation meet applicable building codes and manufacturer specifications. Relief Roofing LLC's installation obligations do not include assessment, correction, or warranty coverage for pre-existing or owner-caused ventilation deficiencies.9.3 Concealed Plumbing and Utilities. Relief Roofing LLC shall not be liable for any damage to plumbing lines, pipes, electrical wiring, low-voltage cabling, or related components that occurs as a result of fasteners, including nails or screws, penetrating or contacting such lines during installation, where such lines are installed in a manner that does not comply with applicable Georgia state building, plumbing, and electrical codes. Pursuant to the Georgia State Minimum Standard Plumbing Code (adopting the International Plumbing Code, as amended by the State of Georgia), in concealed locations where piping, other than cast iron or galvanized steel, is installed through holes or notches in studs, joists, rafters, or similar members less than 1¼ inches (32 mm) from the nearest edge of the member, the pipe shall be protected, typically by way of a nail guard plate. Where such lines are routed within the roof assembly, wall assembly, or structural framing in a manner that does not comply with this standard, and a fastener contacts such a line during the course of a properly executed installation, Relief Roofing LLC assumes no liability for resulting damage. The property owner is responsible for ensuring that all plumbing and concealed utilities within the structure comply with applicable state and local codes prior to the commencement of any work, and for disclosing to Contractor in writing the location of any known concealed utility, irrigation line, invisible fence, or low-voltage system.

10. Permits & Code Compliance

10.1 Relief Roofing LLC will perform work in accordance with applicable local and state building codes. Permits will be obtained when required unless otherwise stated in writing. The Customer authorizes Relief Roofing LLC to apply for and obtain all required permits on the Customer's behalf as part of the contracted scope of work. 10.2 Additional work required by inspectors or building codes may require change orders and additional payment. Contractor is not responsible for delays in permit issuance or inspection scheduling by any authority having jurisdiction. 10.3 Where the Property is subject to a historic district, overlay, or other special jurisdiction that imposes requirements beyond the standard building code, the Owner shall disclose this to Contractor in writing before execution of this Agreement.

11. Lead-Safe Renovation (Pre-1978 Properties)

11.1 Federal and Georgia law regulate renovation work that disturbs painted surfaces in housing built before 1978. In Georgia, the Renovation, Repair and Painting ("RRP") program is administered by the Georgia Environmental Protection Division. Window replacement and demolition of painted surfaces are covered regardless of the amount of surface disturbed. 11.2 Owner Disclosure. The Owner shall disclose in writing the year the Property was built and any known lead-based paint or lead-based paint hazards, together with any available records or reports. The Owner acknowledges that Contractor is relying on this disclosure. 11.3 Pamphlet Acknowledgment. For pre-1978 properties, the Owner acknowledges receipt of the EPA/EPD lead hazard information pamphlet ("Renovate Right") before the commencement of Work, as evidenced by the Owner's signature on the Pre-Renovation Education acknowledgment form. 11.4 Testing, Containment, and Cleaning. Where the Property is pre-1978 and the affected components have not been documented as lead-free, Contractor will either test the components using a recognized test kit or assume lead is present and follow lead-safe work practices. Containment, specialized cleaning, cleaning verification, and lead-specific waste disposal are not included in the base Contract Price unless expressly itemized in the written estimate, and will be priced by written change order.11.5 Records. Contractor will retain RRP records for a minimum of three (3) years and will provide copies to the Owner on request.11.6 Limitation. Contractor is a renovation contractor, not a lead abatement contractor. Contractor does not perform lead abatement and does not warrant the Property to be free of lead-based paint or lead hazards. Contractor is not liable for the presence of lead-based paint on the Property, for lead conditions outside the immediate work area, or for any condition arising from the Owner's failure to disclose known lead hazards.

12. Hidden Damage, Asbestos, and Hazardous Materials

12.1 Hidden Damage. Roofing and exterior systems often conceal hidden damage not visible during inspection, including rotten roof decking, deteriorated wall sheathing, structural framing damage, mold or moisture damage, improper prior installation, and inadequate ventilation. Such conditions are not included in the original estimate unless specifically stated. Repairs will require Customer authorization and may incur additional costs at the rates in Section 4.12.2 Hazardous Materials. Relief Roofing LLC is not an abatement contractor and does not perform asbestos, lead, or mold abatement. Older exterior assemblies may contain asbestos in cement siding, roofing felt, mastic, glazing compound, and related materials.12.3 Stop Work on Discovery. If Contractor encounters or suspects asbestos-containing material, mold, or any other hazardous substance, Contractor will immediately stop work in the affected area and notify the Owner in writing. Testing, and any required abatement by a properly licensed abatement contractor, are the Owner's responsibility and at the Owner's expense. Work will not resume in the affected area until the Owner provides written documentation that the material has been abated or determined not to be hazardous.12.4 Effect of Stop Work. Any resulting delay extends the schedule without penalty to Contractor, and remobilization costs are payable by the Owner. Contractor assumes no liability for the presence of, exposure to, or consequences of hazardous materials existing at the Property prior to commencement of the Work.

13. Property Protection

13.1 The Contractor will take reasonable precautions to protect the Customer's property, including the use of tarps and coverings and a magnetic sweep for nails upon completion. However, roofing and construction activities may cause vibrations from equipment, falling debris, minor landscaping disturbance, and driveway scuffs from dumpsters or materials. The Contractor shall not be responsible for unavoidable minor damage resulting from normal construction operations.13.2 Landscaping. Relief Roofing LLC is generally not responsible for damage to a Customer's landscaping that occurs in the ordinary course of a roof replacement, gutter replacement, window replacement, siding replacement, or similar exterior project. However, where landscaping damage is clear, obvious, and exceeds what would reasonably be expected for the type of work being performed, Relief Roofing LLC will work in good faith with the Customer to remedy the damage.13.3 Drainage and Grading. Replacement of gutters and downspouts alters the point and volume of roof water discharge. Downspout locations are installed as shown on the estimate or as directed by the Owner. Contractor is not responsible for site grading, subsurface or underground drainage, foundation moisture, basement or crawlspace water intrusion, erosion, or pre-existing drainage deficiencies, and does not warrant that the new gutter system will resolve any pre-existing water condition. Extension of downspouts, installation of underground drainage, and correction of grading are separate scopes of work not included unless expressly itemized.13.4 Vibration and Adjacent Finishes. Nailing, tear-off, and framing operations transmit vibration through the structure. Contractor is not responsible for cracking or separation of interior drywall, plaster, tile, or masonry, for dislodged attic insulation or attic-stored items, or for the failure of previously compromised finishes, arising from the ordinary vibration of construction operations.

14. Dumpster Placement & Site Cleanup

14.1 For roof and siding replacement projects, the dumpster will be placed in the Customer's driveway, or as close to the home as is reasonably possible, unless an alternate location is specified in writing in the estimate. The Owner acknowledges that dumpster and material delivery equipment may mark, scuff, or stress driveways and other paved surfaces, and accepts that risk.14.2 If a project's build extends beyond one (1) working day, the crew will perform a general cleanup of the property at the end of each working day, in addition to the full cleanup performed at the conclusion of the project. Upon completion, the Contractor will perform a general cleanup including removal of debris, disposal of construction materials, and a magnetic sweep for nails. Due to the nature of exterior construction work, complete removal of all nails, fasteners, or debris cannot be guaranteed.

15. Weather Exposure, Open Assemblies, and Interior Damage Waiver

15.1 Temporary Exposure. The Work necessarily requires the temporary removal of the roof covering, exterior wall cladding, and existing windows and doors, leaving portions of the structure temporarily exposed. Although reasonable precautions are taken, the Customer acknowledges that sudden weather changes may occur and that temporary exposure during tear-off and installation is unavoidable.15.2 Dry-In Standard. Contractor will make commercially reasonable efforts to limit exposure by sequencing the Work so that no more than the area actively being worked is left open, by drying in exposed roof deck and wall sheathing with underlayment, house wrap, or temporary weather protection at the end of each working day, and by temporarily securing or covering any window or door opening that is not fitted with a new unit at the end of each working day.15.3 Waiver. The Contractor shall not be responsible for interior damage, including to drywall, insulation, flooring, furnishings, and personal property, caused by unexpected weather events during construction where Contractor has complied with Section 15.2. This waiver extends to open roof assemblies, open wall assemblies, and open window and door openings alike.15.4 Skylights. In connection with the installation of any new skylight, Relief Roofing LLC shall not be responsible for damage to the home's interior drywall, trim, or other interior finish surfaces surrounding the skylight opening or light shaft that may result from the installation process, including but not limited to cracking, chipping, separation, or settlement-related damage arising from the cutting and framing of the roof and ceiling opening required to accommodate the skylight.15.5 Window and Door Openings. Removal and replacement of windows and doors commonly disturbs adjacent interior finishes. Relief Roofing LLC shall not be responsible for damage to, or the cost of repairing, refinishing, or replacing, interior drywall returns, jamb extensions, casing and trim, stools and aprons, paint and stain, wallpaper, blinds, shades, curtain hardware, or alarm and sensor contacts at or adjacent to any window or door opening. Repair, patching, painting, or finishing of interior surfaces surrounding a newly installed skylight, window, or door is outside the scope of Contractor's work unless explicitly included in the written estimate.

16. Satellite, Solar & Mounted Equipment

The Contractor is not responsible for the removal, reinstallation, or repair of satellite dishes, solar panels, security cameras, antennas, exterior wiring, shutters, awnings, house numbers, light fixtures, exterior outlets, hose bibs, or mounted equipment. Removal and reinstallation of such equipment is the responsibility of the Customer unless otherwise specified in writing. Where Contractor removes such items as an accommodation, it does so without warranty as to their condition or continued function.

17. Insurance Claims

17.1 If the project is related to an insurance claim, the Customer remains responsible for the full contract amount regardless of the amount the insurer pays, and insurance proceeds for the contracted scope should be paid to the Contractor when applicable. Relief Roofing LLC does not guarantee claim approval.17.2 Deductible. Relief Roofing LLC does not waive, absorb, rebate, or pay insurance deductibles. Waiver of an insurance deductible by a contractor is unlawful in Georgia. Any insurance deductible remains the sole responsibility of the Customer.

17.3 Role of Contractor. Relief Roofing LLC is a contractor, not a public adjuster, and is not licensed as a public adjuster. Contractor does not represent the Owner in the Owner's insurance claim, does not negotiate claims on the Owner's behalf, does not interpret policy coverage, and does not act under any power of attorney or assignment of benefits. Contractor's role is limited to inspecting and documenting the condition of the Property, preparing and explaining its own bid and scope for the repair or replacement of covered property, and providing that documentation to the Owner and, at the Owner's direction, to the Owner's insurer, in the usual course of Contractor's contracting business. All decisions regarding the claim, including acceptance of any settlement, are the Owner's alone. The Owner is encouraged to communicate directly with the insurer regarding coverage questions and may retain a licensed public adjuster or attorney.

18. Supplemental Claims

18.1 Additional damage or omitted scope may be identified during construction. Where that occurs, Relief Roofing LLC will document the condition and prepare a revised or supplemental scope and estimate for the additional work, and will provide that documentation to the Owner and, at the Owner's direction, to the Owner's insurer. Approval of any supplemental claim is determined solely by the insurance carrier and is not guaranteed.18.2 Where a supplement is approved by the carrier for work within the scope of this Agreement, or for work added to this Agreement by change order, and Contractor performs that work, the Owner shall remit the corresponding supplement proceeds, including any released recoverable depreciation attributable to that work, to Contractor upon receipt. Supplement proceeds attributable to contents, additional living expenses, other structures, or any scope of work Contractor does not perform belong to the Owner and are not payable to Contractor.18.3 The Owner shall promptly provide Contractor with copies of the insurer's estimate, supplements, and payment documentation relating to the contracted scope, and shall not settle or release the portion of the claim covering the contracted scope without notifying Contractor in writing.

19. Limited Workmanship Warranty

19.1 Term. Relief Roofing LLC provides a limited workmanship warranty for a period of three (3) years from the date of Substantial Completion of the applicable trade scope. This is the sole and exclusive workmanship warranty provided by Contractor, and it supersedes any other warranty term stated in any proposal, estimate, marketing material, or prior document.19.2 Coverage by Trade. This warranty covers defects caused solely by improper installation performed by Relief Roofing LLC, as follows:

• Roofing: installation defects, flashing and waterproofing failures, underlayment issues, workmanship at penetrations, drip edge and edge metal, and installation of ventilation components supplied by Contractor.

• Siding and Trim: fastening, lap and course alignment, installation of the weather resistive barrier where supplied by Contractor, flashing at openings and transitions, and termination details.

• Windows and Doors: installation squareness and plumb, anchoring, flashing and pan flashing, and installation-related air and water infiltration at the perimeter of the unit.

• Gutters and Downspouts: hanger spacing and fastening, pitch and alignment, seam and end cap workmanship, and outlet placement.

19.3 Scope Limitation. The warranty extends solely to the workmanship of the Work as installed and covers only defects in installation that prevent the installed system from performing its ordinary and intended function under normal operating conditions.19.4 Exclusions. This warranty does not extend to, and Relief Roofing LLC expressly disclaims liability for, any damage, deterioration, or failure arising from: structural movement or settling of the property; pre-existing conditions; acts of God, hail, wind, storm, falling limbs, or other extreme weather; owner or third-party modifications, repairs, or additions; any system or component of the property outside the scope of the contracted work; normal wear and tear; improper maintenance, including clogged gutters; ice damming; inadequate attic ventilation or insulation as described in Section 9.2; pest, rodent, or insect activity; and the conditions described in Sections 9.3, 11.6, 12, 13.3, 13.4, and 15.19.5 Maintenance Items. Sealants, caulking, and glazing compounds are maintenance items subject to normal deterioration and are warranted for ninety (90) days from Substantial Completion. Paint, stain, and factory finishes are covered by the manufacturer's finish warranty only, not by this workmanship warranty. Glass, including seal failure, insulated glass fogging, thermal stress cracking, and breakage after installation, is covered by the manufacturer's warranty only. Screens and hardware are covered by the manufacturer's warranty only.19.6 Conditions. Warranty coverage requires that the contract be paid in full. This warranty is non-transferable and applies solely to the original property owner named in this Agreement. The warranty is void if any unauthorized third party performs repairs, alterations, or modifications to the Work without Contractor's prior written consent.19.7 Claim Process. To submit a warranty claim, the Owner must provide Contractor with written notice describing the alleged defect within the warranty period. Contractor will inspect the Property within thirty (30) days of receiving notice and, if the defect is covered, will remedy it at no charge to the Owner. Contractor's obligation is limited, at Contractor's election, to repair, replacement, or refund of the amount paid for the affected portion of the Work.

20. Manufacturer Warranties

20.1 Materials used in the project may carry warranties from their manufacturers. Manufacturer warranties are separate from the Contractor's workmanship warranty and are governed solely by the manufacturer's terms. Relief Roofing LLC does not guarantee the coverage or approval of manufacturer warranty claims.20.2 Common manufacturer warranty terms include GAF Timberline shingles (Lifetime Limited, prorated after year 10), GAF accessories (10-year), and standard architectural shingles (30-year limited). Siding, window, door, and gutter products carry the warranty terms published by their respective manufacturers. Manufacturer warranty registration may be required; please refer to your product documentation.20.3 Contractor will assist the Owner in registering applicable manufacturer warranties. Manufacturer warranties are assignable or transferable only to the extent permitted by the manufacturer's own terms.

21. Limitation of Liability

21.1 To the fullest extent permitted by Georgia law, Relief Roofing LLC shall not be liable for indirect, incidental, special, consequential, or punitive damages, loss of use of property, loss of rental income, relocation or lodging costs, diminution in value, or interior damage unrelated to workmanship defects.21.2 The Contractor's total aggregate liability for any and all claims arising out of or relating to this Agreement shall not exceed the total amount actually paid by the Owner to Contractor under this Agreement. This limitation applies to all claims whether based in contract, tort, statute, warranty, or any other legal theory.21.3 These limitations survive completion of the Work, termination of this Agreement, and expiration of the warranty period.

22. Indemnification

The Customer agrees to indemnify, defend, and hold harmless Relief Roofing LLC, its officers, members, employees, agents, and subcontractors from any claims, damages, costs, or liabilities, including reasonable attorney's fees, arising from: unsafe property conditions; undisclosed or concealed structural defects; undisclosed hazardous materials, including lead-based paint and asbestos; undisclosed concealed utilities; Customer interference with the Work; Customer's failure to obtain required association or architectural approvals; Customer's breach of any representation in Section 8; or the acts or omissions of third parties on the property. This indemnity does not apply to, and shall not be construed to require indemnification for, liability or claims for damages, losses, or expenses arising out of bodily injury to persons, death, or damage to property caused by or resulting from the sole negligence of Relief Roofing LLC or its officers, agents, or employees, as provided in O.C.G.A. § 13-8-2(b).

23. Right to Cure

23.1 Before initiating legal action, and in addition to the statutory notice requirements described in the Notice of Contractor's Right to Resolve Construction Defects above, the Customer agrees to provide written notice of any alleged defect and allow Relief Roofing LLC a reasonable opportunity to inspect and correct the issue. The Contractor shall be given at least ten (10) business days to respond and schedule corrective action, and reasonable access to the Property to inspect, test, and perform corrective work.23.2 Failure to provide the Contractor the opportunity to inspect and cure shall void warranty claims relating to the condition at issue.23.3 Contractor's inspection, offer to repair, or performance of corrective work is not an admission of liability, fault, or defect.

24. Lien Waivers

Upon request and upon receipt of each payment, Contractor will furnish an interim waiver and release upon payment in the statutory form for the amount paid, and upon receipt of final payment will furnish a waiver and release upon final payment in the statutory form. The Owner acknowledges that Georgia's statutory waiver forms operate as a waiver of lien rights to the extent stated therein and become binding by operation of law after the period prescribed by statute unless an affidavit of nonpayment is filed.

25. Contractor's Insurance

Relief Roofing LLC maintains commercial general liability insurance and, where required, workers' compensation coverage. A current certificate of insurance will be provided upon the Owner's request. Contractor requires its subcontractors to maintain their own general liability coverage. The Owner remains responsible for maintaining the Owner's own property insurance in force throughout the Work.

26. Right to Stop Work

Relief Roofing LLC reserves the right to suspend or terminate work if payments are not made as agreed, unsafe site conditions exist, hazardous materials are encountered, Customer interference prevents completion, access is denied, or contract terms are violated. Any resulting costs, including demobilization, storage, and remobilization, may be charged to the Customer. Upon termination for Owner default, Contractor is entitled to payment for all Work performed and materials furnished or ordered through the date of termination, plus reasonable overhead and profit on the unperformed balance.

27. Force Majeure

The Contractor shall not be responsible for delays or failure to perform caused by circumstances beyond its control, including severe weather, natural disasters, epidemic or pandemic, labor or material shortages, supply chain disruption, tariffs or trade restrictions, transportation delay, utility interruption, government restrictions, permitting delay, civil unrest, or acts of God.

28. Photo & Marketing Authorization

The Customer grants Relief Roofing LLC permission to photograph the project before, during, and after construction for purposes of documentation, warranty records, and marketing. Personal identifying information, including the Customer's name and street address, will not be disclosed without consent. The Customer may withdraw marketing consent at any time by written notice, which withdrawal applies prospectively and does not require removal of materials already published.

29. Customer Referral Program

Relief Roofing LLC offers a voluntary Customer Referral Program ("Program") subject to the following terms:

(A) Submitting a Referral. An existing customer ("Referring Customer") may submit the full name, email address, mailing/property address, and phone number of a prospective new customer ("Referred Individual"). By submitting a referral, the Referring Customer represents and warrants that: (i) the Referred Individual has given their prior express consent to be contacted by Relief Roofing LLC; (ii) the contact information provided is accurate; and (iii) the Referred Individual is not an existing Relief Roofing LLC customer.

(B) Use of Information & Automated Text Communications. Relief Roofing LLC will use the Referred Individual's contact information solely to reach out regarding our services. By submitting the referral with the Referred Individual's consent, that individual agrees to receive automated SMS/text message communications from Relief Roofing LLC. The Referred Individual may opt out at any time by replying STOP to any message received. After opting out, no further automated text messages will be sent, though Relief Roofing LLC may still contact the individual by phone or email in connection with an active service inquiry. Relief Roofing LLC will not sell, rent, or share the Referred Individual's contact information with any third party for marketing purposes. Text messaging originator opt-in data and consent obtained through this Program will not be shared with any third parties.

(C) Referral Reward. If and only when a Referred Individual completes a paid project with Relief Roofing LLC, meaning the contracted scope of work is substantially completed and the balance is paid in full, the Referring Customer will receive a $100 gift card within thirty (30) days of project completion. Gift cards will be issued in the form selected by Relief Roofing LLC at its sole discretion.

(D) Program Conditions & Limitations. Only one (1) referral reward will be issued per Referred Individual regardless of the number of referrers. Referring Customers may not refer themselves or members of their own household. Referral rewards are non-transferable, have no cash value, and may not be combined with other offers unless expressly stated. No reward will be issued if the Referring Customer has an outstanding unpaid balance with Relief Roofing LLC at the time the reward is due. Relief Roofing LLC reserves the right to withhold any reward if the Referring Customer submitted false, inaccurate, or unconsented referral information. Relief Roofing LLC is not responsible for any claims arising under the Telephone Consumer Protection Act (TCPA) or any applicable law resulting from the Referring Customer's failure to obtain proper consent from the Referred Individual prior to submission; the Referring Customer agrees to indemnify and hold harmless Relief Roofing LLC from any such claims. The Referring Customer is solely responsible for any federal, state, or local tax obligations arising from receipt of a referral reward. Relief Roofing LLC reserves the right to modify, suspend, or discontinue the Program at any time without prior notice; modifications will not affect rewards already earned. Abuse of the Program, including fictitious referrals, chain or pyramid referral schemes, or other fraudulent activity, will result in immediate disqualification and forfeiture of any pending rewards.

30. Dispute Resolution

30.1 Negotiation. Both parties agree to attempt to resolve disputes through good faith negotiation.30.2 Statutory Notice. For construction defect claims, the Owner must first comply with O.C.G.A. § 8-2-35 et seq. as described in the notice above and with Section 23.30.3 Mediation. If negotiation fails, the parties agree to submit the dispute to mediation before a mutually agreed mediator before initiating arbitration or litigation, except where emergency injunctive relief or lien enforcement is required.30.4 Binding Arbitration. Any dispute not resolved through mediation shall be resolved by binding arbitration administered by the American Arbitration Association under its Construction Industry Arbitration Rules, before a single arbitrator, seated in the county in which the Property is located. Judgment on the award may be entered in any court of competent jurisdiction. Excluded from arbitration: (a) actions to perfect, enforce, or foreclose a mechanic's and materialman's lien; (b) claims within the jurisdictional limit of the Magistrate Court; and (c) applications for emergency injunctive relief.

30.5 Jury Waiver. To the extent any dispute proceeds in court rather than arbitration, THE PARTIES KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO TRIAL BY JURY.

30.6 No Class Actions. Each party may bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

30.7 Limitations Period. Any claim arising out of or relating to this Agreement or the Work must be commenced within one (1) year after the date of Substantial Completion, or within one (1) year after the date the claim accrued, whichever is later, or it is permanently barred. This provision does not shorten the warranty period in Section 19 or any period that may not be shortened by law.30.8 Fees. In any arbitration or action to enforce this Agreement, the prevailing party is entitled to recover reasonable attorney's fees and costs, subject to O.C.G.A. § 13-1-11 where applicable.

31. Governing Law and Venue

This Agreement shall be governed by the laws of the State of Georgia without regard to its conflict of laws principles. Subject to Section 30 and to Georgia venue requirements, any legal action shall be brought in the Superior Court or State Court of the county in which the Property is located.

32. Changes to Terms

Relief Roofing LLC reserves the right to update these Terms at any time. Changes will be posted at www.reliefroofingga.com with an updated effective date. Continued use of our website or services after any changes constitutes acceptance of the revised Terms.

33. Notices

All notices required under this Agreement shall be in writing and delivered by hand, by certified mail return receipt requested, by nationally recognized overnight courier, or by email to the addresses set forth in the estimate or signature block. Notice by email is effective upon transmission absent a bounce or delivery failure. Either party may change its notice address by written notice to the other.

34. Entire Agreement

This Agreement, together with the signed proposal or estimate, all executed change orders, and all exhibits, constitutes the entire agreement between the parties. No verbal statements or promises shall modify this Agreement unless made in writing and signed by both parties. In the event of a conflict, the order of precedence is: (1) executed change orders, most recent first; (2) the signed proposal or estimate; (3) these Terms & Conditions.

35. Severability, Waiver, Assignment, and Survival

35.1 Severability. If any provision of this Agreement is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be reformed to the minimum extent necessary to make it enforceable.35.2 Waiver. Failure to enforce any provision shall not constitute a waiver of the right to enforce it in the future.35.3 Assignment. The Owner may not assign this Agreement without Contractor's prior written consent. Contractor may subcontract portions of the Work while remaining responsible for overall performance.35.4 Survival. Sections 5, 15, 19, 21, 22, 23, 30, 31, and 35 survive completion of the Work and termination of this Agreement.

36. Counterparts and Electronic Signatures

This Agreement may be executed in counterparts. Electronic copies of signatures and electronically signed copies shall be treated as originals. The parties consent to the use of electronic records and electronic signatures under the federal E-SIGN Act and the Georgia Uniform Electronic Transactions Act.

37. Acceptance of Terms

By signing the estimate, approving the proposal, paying a deposit, authorizing work to begin, or accessing our website, the Customer acknowledges that they have read, understood, and agreed to these Terms & Conditions of Relief Roofing LLC.

PRIVACY POLICY