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TERMS OF SERVICE, TERMS & CONDITIONS & PRIVACY POLICY Relief Roofing LLC d/b/a Relief Roofing & Exteriors | 6065 Roswell Rd Suite 700, Sandy Springs, GA 30329 | (678) 364-7361 | www.reliefroofingga.com | Effective Date: March 24, 2026

 

PART I — TERMS OF SERVICE & CONTRACTOR TERMS AND CONDITIONS

These Terms govern all services provided by Relief Roofing LLC ("Contractor," "Company," "we," "us," or "our") to the property owner or authorized representative ("Client," "Customer," or "you"). By accessing our website at www.reliefroofingga.com, contacting us, signing a proposal, approving an estimate, paying a deposit, or authorizing work to begin, you agree to be bound by these Terms. If you do not agree, please do not use our services or website. Relief Roofing LLC provides residential exterior services only, including: roofing replacement and repair; gutter replacement and repair; window replacement and repair; door replacement and repair; siding replacement and repair; and related exterior construction services.

1. Scope of Work. Relief Roofing LLC agrees to provide labor, materials, equipment, and supervision necessary to complete the work described in the written proposal or estimate. The scope of work is strictly limited to items specifically listed in the approved estimate or contract. Any work not explicitly described in the written scope shall be considered additional work and may require a written change order and additional payment. 2. Change Orders & Additional Work. Construction projects may reveal conditions not visible during initial inspection, including rotten or deteriorated roof decking, structural deficiencies, improper flashing or ventilation, mold or water damage, termite or pest damage, and code compliance upgrades. Any additional work required will be documented through a written change order and may affect project cost and timeline. The Contractor reserves the right to perform necessary emergency repairs if unsafe conditions are discovered. 3. Estimates & Pricing. Estimates are based on information available at the time of inspection. Final pricing may be subject to change if unforeseen conditions are discovered during the course of work. Clients will be notified of any material changes before work proceeds. 4. Payment Terms. Payment terms will be outlined in the estimate or contract and may include an initial deposit, progress payments, and a final payment upon substantial completion. Unless otherwise stated in writing, final payment is due immediately upon completion of contracted work. Balances unpaid after ten (10) days from the invoice or completion date will incur a late fee of 1.5% per month (18% per annum) on the outstanding balance, compounding monthly until paid in full. The Customer agrees to pay all reasonable costs incurred in collecting unpaid balances, including attorney's fees, court costs, and collection agency fees. Relief Roofing LLC reserves the right to suspend or discontinue work in the event of non-payment. 5. Cancellation & Restocking Fee. If the Customer cancels this Agreement after materials have been ordered or a contract has been executed, a restocking fee equal to fifteen percent (15%) of the total contract price will be assessed, covering material return costs, supplier restocking charges, and administrative expenses. This Agreement may not be cancelled once work has commenced except by mutual written agreement signed by both parties. Relief Roofing LLC reserves the right to recover any costs already incurred prior to cancellation. 6. Mechanic's Lien Notice (Georgia Law). Under Georgia law (O.C.G.A. § 44-14-361), contractors, subcontractors, and suppliers who provide labor or materials for improvements to real property may file a Mechanic's and Materialman's Lien if payment is not received. By entering this Agreement, the Customer acknowledges that Relief Roofing LLC retains all lien rights permitted under Georgia law, and that failure to make payment may result in a lien being filed against the property. 7. Scheduling & Weather Delays. Project schedules are dependent on weather conditions, material availability, permit approvals, and crew availability. Relief Roofing LLC does not guarantee start or completion dates, and delays due to weather or circumstances beyond the Contractor's control shall not constitute a breach of contract. 8. Customer Responsibilities. The Customer agrees to: provide safe access to the property; remove vehicles and personal property from the work area; protect fragile landscaping or outdoor decorations; and secure pets and children away from the work area. Relief Roofing LLC is not responsible for damage to items left within construction zones. 9. Permits & Code Compliance. Relief Roofing LLC will perform work in accordance with applicable local and state building codes. Permits will be obtained when required unless otherwise stated in writing. Additional work required by inspectors or building codes may require change orders and additional payment. 10. Hidden Damage. Roofing and exterior systems often conceal hidden damage not visible during inspection, including rotten roof decking, structural framing damage, mold or moisture damage, improper prior installation, and inadequate ventilation. Such conditions are not included in the original estimate unless specifically stated. Repairs will require Customer authorization and may incur additional costs. 11. Property Protection. The Contractor will take reasonable precautions to protect the Customer's property. However, roofing and construction activities may cause vibrations from equipment, falling debris, minor landscaping disturbance, and driveway scuffs from dumpsters or materials. The Contractor shall not be responsible for unavoidable minor damage resulting from normal construction operations. 12. Site Cleanup. The Contractor will perform a general cleanup upon completion including removal of debris, disposal of roofing materials, and a magnetic sweep for nails. Due to the nature of roofing work, complete removal of all nails or debris cannot be guaranteed. 13. Interior Leak Waiver During Roof Replacement. During roof replacement, temporary exposure of the structure may occur. Although reasonable precautions are taken, the Customer acknowledges that sudden weather changes may occur and that temporary exposure during tear-off is unavoidable. The Contractor shall not be responsible for interior damage caused by unexpected weather events during construction. 14. Satellite, Solar & Roof Penetration Disclaimer. The Contractor is not responsible for the removal, reinstallation, or repair of satellite dishes, solar panels, security cameras, antennas, exterior wiring, or mounted equipment. Removal and reinstallation of such equipment is the responsibility of the Customer unless otherwise specified in writing. 15. Insurance Claims. If the project is related to an insurance claim, the Customer remains responsible for the full contract amount, and insurance proceeds should be paid to the Contractor when applicable. Relief Roofing LLC does not guarantee claim approval and does not waive insurance deductibles, as prohibited by Georgia law. Any insurance deductible remains the responsibility of the Customer. 16. Supplemental Insurance Claims. Additional damage may be discovered during construction. If applicable, Relief Roofing LLC may assist the Customer in submitting supplemental insurance claims. Approval of supplemental claims is determined solely by the insurance carrier and is not guaranteed. All supplement proceeds approved by the carrier belong entirely to Relief Roofing LLC and must be remitted in full. By entering this Agreement, the Customer provides explicit authorization for Relief Roofing LLC to pursue, receive, and retain all approved supplement payments. 17. Wood Replacement. Two (2) sheets of OSB are included at no cost. Each additional sheet is $75.00 installed, documented via change order before installation. 18. Limited Workmanship Warranty. Relief Roofing LLC provides a limited workmanship warranty for a period of three (3) years from the date of substantial completion. This warranty covers defects caused solely by improper installation performed by Relief Roofing LLC, including installation defects, flashing and waterproofing failures, underlayment issues, ventilation installation errors, workmanship at penetrations, drip edge and edge metal problems, and gutter and downspout installation defects. This warranty does not cover storm, wind, or hail damage; structural movement; acts of God; improper maintenance; damage caused by third parties; pre-existing structural issues; manufacturer product defects; normal wear, aging, or granule loss; or work modified or repaired by any party other than Relief Roofing LLC without prior written consent. Warranty coverage requires that the contract be paid in full. This warranty is non-transferable and applies solely to the original property owner. 19. Manufacturer Warranties. Materials used in the project may carry warranties from their manufacturers. Manufacturer warranties are separate from the Contractor's workmanship warranty and are governed solely by the manufacturer's terms. Relief Roofing LLC does not guarantee the coverage or approval of manufacturer warranty claims. Common manufacturer warranty terms include GAF Timberline shingles (Lifetime Limited, prorated after year 10), GAF accessories (10-year), and standard architectural shingles (30-year limited). Manufacturer warranty registration may be required; please refer to your product documentation. 20. Limitation of Liability. To the fullest extent permitted by Georgia law, Relief Roofing LLC shall not be liable for indirect, incidental, special, consequential, or punitive damages, loss of use of property, or interior damage unrelated to workmanship defects. The Contractor's total liability for any claim shall not exceed the total amount paid under the contract. This limitation applies to all claims whether based in contract, tort, statute, or any other legal theory. 21. Indemnification. The Customer agrees to indemnify and hold harmless Relief Roofing LLC, its officers, employees, agents, and subcontractors from any claims, damages, costs, or liabilities arising from: unsafe property conditions; undisclosed structural defects; Customer interference with work; or actions of third parties on the property. 22. Right to Cure. Before initiating legal action, the Customer agrees to provide written notice of any alleged defect and allow Relief Roofing LLC a reasonable opportunity to inspect and correct the issue. The Contractor shall be given at least ten (10) business days to respond and schedule corrective action. Failure to provide the Contractor the opportunity to cure shall void warranty claims. 23. Right to Stop Work. Relief Roofing LLC reserves the right to suspend or terminate work if payments are not made as agreed, unsafe site conditions exist, Customer interference prevents completion, or contract terms are violated. Any resulting costs may be charged to the Customer. 24. Force Majeure. The Contractor shall not be responsible for delays or failure to perform caused by circumstances beyond its control, including severe weather, natural disasters, labor or material shortages, government restrictions, or acts of God. 25. Photo & Marketing Authorization. The Customer grants Relief Roofing LLC permission to photograph the project before, during, and after construction for purposes of documentation, warranty records, and marketing. Personal identifying information will not be disclosed without consent. 26. Customer Referral Program. Relief Roofing LLC offers a voluntary Customer Referral Program ("Program") subject to the following terms: (A) Submitting a Referral. An existing customer ("Referring Customer") may submit the full name, email address, mailing/property address, and phone number of a prospective new customer ("Referred Individual"). By submitting a referral, the Referring Customer represents and warrants that: (i) the Referred Individual has given their prior express consent to be contacted by Relief Roofing LLC; (ii) the contact information provided is accurate; and (iii) the Referred Individual is not an existing Relief Roofing LLC customer. (B) Use of Information & Automated Text Communications. Relief Roofing LLC will use the Referred Individual's contact information solely to reach out regarding our services. By submitting the referral with the Referred Individual's consent, that individual agrees to receive automated SMS/text message communications from Relief Roofing LLC. The Referred Individual may opt out at any time by replying STOP to any message received. After opting out, no further automated text messages will be sent, though Relief Roofing LLC may still contact the individual by phone or email in connection with an active service inquiry. Relief Roofing LLC will not sell, rent, or share the Referred Individual's contact information with any third party for marketing purposes. Text messaging originator opt-in data and consent obtained through this Program will not be shared with any third parties. (C) Referral Reward. If and only when a Referred Individual completes a paid project with Relief Roofing LLC — meaning the contracted scope of work is substantially completed and the balance is paid in full — the Referring Customer will receive a $100 gift card within thirty (30) days of project completion. Gift cards will be issued in the form selected by Relief Roofing LLC at its sole discretion. (D) Program Conditions & Limitations. Only one (1) referral reward will be issued per Referred Individual regardless of the number of referrers. Referring Customers may not refer themselves or members of their own household. Referral rewards are non-transferable, have no cash value, and may not be combined with other offers unless expressly stated. No reward will be issued if the Referring Customer has an outstanding unpaid balance with Relief Roofing LLC at the time the reward is due. Relief Roofing LLC reserves the right to withhold any reward if the Referring Customer submitted false, inaccurate, or unconsented referral information. Relief Roofing LLC is not responsible for any claims arising under the Telephone Consumer Protection Act (TCPA) or any applicable law resulting from the Referring Customer's failure to obtain proper consent from the Referred Individual prior to submission; the Referring Customer agrees to indemnify and hold harmless Relief Roofing LLC from any such claims. The Referring Customer is solely responsible for any federal, state, or local tax obligations arising from receipt of a referral reward. Relief Roofing LLC reserves the right to modify, suspend, or discontinue the Program at any time without prior notice; modifications will not affect rewards already earned. Abuse of the Program, including fictitious referrals, chain or pyramid referral schemes, or other fraudulent activity, will result in immediate disqualification and forfeiture of any pending rewards. 27. Dispute Resolution. Both parties agree to attempt to resolve disputes through good faith negotiation. If unresolved, disputes shall proceed through mediation, arbitration if mutually agreed, and legal proceedings if necessary. 28. Governing Law. This Agreement shall be governed by the laws of the State of Georgia. Any legal action shall be brought in the appropriate court within the county where the work was performed or where Relief Roofing LLC maintains its principal place of business. 29. Changes to Terms. Relief Roofing LLC reserves the right to update these Terms at any time. Changes will be posted at www.reliefroofingga.com with an updated effective date. Continued use of our website or services after any changes constitutes acceptance of the revised Terms. 30. Entire Agreement. This Agreement, together with the signed proposal or estimate, constitutes the entire agreement between the parties. No verbal statements or promises shall modify this Agreement unless made in writing and signed by both parties. 31. Severability. If any provision of this Agreement is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect. 32. Acceptance of Terms. By signing the estimate, approving the proposal, paying a deposit, authorizing work to begin, or accessing our website, the Customer acknowledges that they have read, understood, and agreed to these Terms & Conditions of Relief Roofing LLC.

PART II — PRIVACY POLICY

1. Introduction. Relief Roofing LLC respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, contact us, or engage our services. If you disagree with this policy, please discontinue use of our website and services. 2. Personal Information We Collect. Relief Roofing LLC may collect: (a) Personal Identification Information — full name, email address, phone number, mailing or property address; (b) Property & Project Information — property details relevant to roofing or exterior work, photographs or inspection data; (c) Communication Records — emails, SMS/text messages, phone calls, estimates, contracts, and service requests; (d) Financial Information — payment information necessary to complete transactions, processed securely by third-party payment providers; (e) Website Usage Data — IP address, browser type, pages visited, time on site, and cookies/analytics data. 3. How We Use Your Information. Relief Roofing LLC uses personal information to: provide roofing, exterior, and home improvement services; prepare estimates, proposals, and contracts; schedule inspections and project timelines; process payments and manage billing; communicate with clients regarding their project via phone, email, and SMS/text; send service updates, reminders, follow-up communications, and marketing communications regarding services and promotions; administer the Customer Referral Program described in Part I, Section 26; improve our website, services, and customer experience; and comply with legal obligations and enforce agreements. Clients may opt out of marketing communications at any time. 4. Sharing of Personal Information. Relief Roofing LLC does not sell or trade personal information. We share it only in the following limited circumstances: (a) Vendors & Subcontractors — necessary information shared with trusted vendors and subcontractors solely to perform services on your home; (b) Insurance & Mortgage Companies — as required by your project to facilitate claims or approvals; (c) Software Service Providers — client information stored and managed in Google Workspace and JobNimbus for business operations and project management; (d) Payment Processors — payment details shared with secure third-party processors to complete transactions; (e) Legal Compliance — information disclosed as required by applicable laws, regulations, subpoenas, or lawful government requests; (f) Business Transfers — client information may be transferred in connection with a merger, acquisition, or sale of company assets, with notice provided to affected clients. We never sell personal data or share it with third parties for marketing or advertising purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing purposes. 5. Cookies & Tracking Technologies. Our website may use cookies or analytics tools to enhance user experience and gather usage data. Users may disable cookies through browser settings, though certain website features may not function properly as a result. 6. Data Security. Relief Roofing LLC takes reasonable administrative, technical, and physical precautions to protect personal information. Customer data and PII are stored using secure third-party platforms including Google Workspace and JobNimbus CRM, which maintain industry-standard security protections. No electronic storage or transmission method is 100% secure, and absolute security cannot be guaranteed. 7. Data Retention. Relief Roofing LLC retains personal information only as long as necessary to complete your project, maintain service records, comply with tax, accounting, and legal requirements, and resolve disputes or enforce agreements. When no longer required, we take reasonable steps to securely delete or anonymize the information. 8. Your Privacy Rights. Depending on your location and applicable laws, you may have the right to: request access to personal information we hold about you; request correction of inaccurate data; request deletion of your personal information (subject to legal retention requirements); and opt out of marketing or promotional communications. To exercise these rights, contact us using the information in Section 12 below. 9. Children's Privacy. Relief Roofing LLC does not knowingly collect personal information from individuals under the age of 18. If we learn that information from a minor has been collected, we will promptly take steps to delete it. 10. Third-Party Websites. Our website may contain links to third-party websites. Relief Roofing LLC is not responsible for the privacy practices or content of those sites. We encourage users to review the privacy policies of any third-party sites they visit. 11. Updates to This Policy. Relief Roofing LLC reserves the right to modify or update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after updates constitutes acceptance of the revised policy. 12. Contact Us. Relief Roofing LLC | 6065 Roswell Rd, Suite 700, Sandy Springs, GA 30329 | Phone: (678) 364-7361 | Email: info@ReliefRoofingGA.com | Website: www.reliefroofingga.com. Contact us at any time regarding privacy concerns, requests to access or delete personal information, questions about how your data is used, or requests to opt out of communications. 13. Text Messaging & Automated Communications. By providing your phone number to Relief Roofing LLC, you consent to receive SMS/text messages related to your service request or project, including appointment confirmations, scheduling notifications, project updates, follow-up messages, service reminders, and customer support communications. Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying STOP to any message or by contacting us directly. After opting out, no further automated texts will be sent, though we may still contact you by phone or email regarding active services. Relief Roofing LLC does not share or sell your phone number for marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes.

 

Relief Roofing LLC reserves the right to amend these terms at any time. The most current version will always be available at www.reliefroofingga.com.